1. Introduction
Vision ERP ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you use our platform.
2. Information We Collect
Personal Information
- Name and email address when you create an account.
- Phone number and company information for business registration.
- Billing address and payment information for subscription purposes.
Business Data
- Product catalogs, inventory records, and pricing information.
- Customer information including names, contacts, and order history.
- Transaction and order data, including payment records.
- Employee and staff information you choose to store.
Usage Data
- Log data including IP address, browser type, and access times.
- Feature usage analytics to help us improve the Service.
3. How We Use Your Information
- To provide and maintain the Service and its features.
- To process your transactions and manage your subscription.
- To communicate with you about updates, support, and service changes.
- To improve the Service through aggregated and anonymized analytics.
- To comply with legal requirements and enforce our terms.
4. Data Storage & Security
- Your data is stored on secure servers with encryption at rest and in transit.
- Each tenant's data is isolated in separate databases for maximum security.
- We implement industry-standard security measures including firewalls, access controls, and regular audits.
- While we take reasonable measures, no system is completely secure. We cannot guarantee absolute security.
5. Data Sharing
We do not sell, trade, or rent your personal or business data to third parties. We may share data only in the following cases:
- With your explicit consent.
- With service providers who assist in operating the platform (e.g., payment processors, hosting providers).
- To comply with legal obligations or respond to lawful requests.
6. Cookies
We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookie settings through your browser. Essential cookies required for the Service to function cannot be disabled.
7. Your Rights
You have the right to:
- Access and review the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Export your business data in standard formats.
- Withdraw consent for optional data processing.
8. Data Retention
We retain your data for as long as your account is active. After account deletion, your data will be permanently removed within 30 days. Some data may be retained longer if required by law or for legitimate business purposes.
9. Children's Privacy
The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We will notify you of significant changes via email or through the Service.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please visit our contact page.